Sun Valley Guides is a small business and cancellations affect us greatly. Please read our cancellation policy carefully prior to finalizing your booking. We suggest you consider carrying a policy with a travel insurance company to further insure your trip in the event of a cancellation.
DAY TRIP CANCELLATION
We require payment in full to secure a day trip reservation. If a guest cancels within 48 hours of a scheduled trip, the cost of the trip, less a $200 guide fee, will be refunded at the time of cancellation. If a guest cancels outside of 48 hours, the cost of the trip, less a $50 processing fee, will be refunded to the guest.
OVERNIGHT TRIP CANCELLATION
A 50% non-refundable deposit is made to secure an overnight guided trip. Cancellations made with more than 30 days’ notice will receive a refund for the cost of the trip, less the deposit fee. Cancellations made between 15 to 30 days prior to scheduled departure will receive a refund for half of the final balance.
Cancellations made less than 2 weeks prior to your scheduled trip are 100% non-refundable.
We understand things come up and we want to work with you to ensure you get time in our beautiful Idaho backcountry. While your deposit is non-refundable, it is transferable. If you cancel with more than 30 days’ notice, we will work with you to find another available date to make your trip happen.
CANCELLATIONS – NO SNOW
Our winter season is dependent on snow, not powder. If we can tour, but can’t make powder turns, we still consider that we have snow. If there truly is no snow, we will give you a full refund, less a 15% service fee on the deposit.
CANCELLATIONS – WEATHER/AVALANCHE HAZARD
We unfortunately cannot guarantee the weather or the conditions; therefore there is no refund because of foul weather, poor snow conditions, or avalanche hazard. There are avalanche hazard-free routes into the huts and safe ski terrain around all the huts. We will always prioritize your safety in the backcountry and make sure that any guided trip maximizes both smart use of the conditions and your enjoyment.